TLK100 customer service

TLK100 customer service

Quality customer service should be a pillar of every business.  Unfortunately, this is not always the case.  We have all witnessed varying levels of customer service in our day to day lives.  We all have opinions as to what is an acceptable level of service.  Here at Wirefr3 Radio Communications Ltd, customer service HAS to be of the highest standard.  It is off the back of this that the business has been able to grow.  We don’t just talk customer service – we really do live it!

A great example of our service standards occurred just this Sunday.  Whilst our main trading hours are Monday to Friday, we ensure that our clients have an out of office contact number incase they require our services.  On this given Sunday, one of our clients lost one of their TLK100 radios.  Needing both the radio and peace of mind, our client made a call to report the loss and see if we could help.  Within 3 minutes they had a response from a person – not automated!  Within 45 minutes, one of the team had utilised the Motorola WAVE PTX™ Portal, remotely made modifications to the radio and then used the location and tracking function to identify where the radio was.  Needless to say, the client was over the moon.  They were blown away that we were able to provide a solution – especially on a Sunday afternoon!

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